Contact SmokerGear

SmokerGear is a small, independent, ad-supported site — there is no support desk standing by, but a real person reads everything that comes in to support@smokergear.com.

A few things this address is genuinely useful for: a calculator that gave you a result you think is wrong (say which tool — the smoking time & temperature calculator, meat doneness temperature guide, charcoal & pellet burn-time estimator, smoking wood amount calculator, brine ratio calculator, or dry rub ratio scaler— and the values you entered); a tool you wish existed on the site; an error or unclear step in the blog, learn section, or the Museum of Barbecue & Fire; or a bug in how a page looks or behaves on your device.

There’s no fixed response time to promise, and no ticket number or live chat — email is read and handled as it comes in. If your question is really about food safety for a specific cook — whether a piece of meat is safe to eat, how to handle a particular cut, or a health concern — your local food-safety authority or a qualified professional will serve you far better than this site can: SmokerGear provides general-purpose calculators and reference content, not personalised food-safety advice, and it isn’t affiliated with any equipment manufacturer.

Before writing in about a tool result, it’s worth double-checking the numbers you entered — the wrong weight, unit, or smoker temperature is the most common source of a surprising answer. If it still looks off after that, that’s exactly the kind of message worth sending.